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Sign in, then tap Connect on the Home screen. The first time, your phone asks you to allow a VPN configuration; allow it. When the status reads Protected, your connection is encrypted. Tap Disconnect to stop.

On the free plan: United States, Japan, Singapore and United Kingdom. Pro unlocks every location, including individual cities.

Open the Servers tab to choose one. Fastest available picks the location with the lowest latency, measured on your own phone. Locations change as we add and retire servers, so the list in the app is always the current one.

They're round-trip times from your phone to each location, in milliseconds. Lower is better: green is great for anything, yellow is fine for browsing, red may feel slow for video.

Global sends everything through the VPN. Use it unless you have a reason not to.

Smart lets sites and apps in mainland China connect directly and sends everything else through the VPN. Outside mainland China, Smart and Global behave almost the same.

Yes. Open Profile → Per-App VPN and choose Include only (only the apps you pick use the VPN) or Exclude apps (everything except the ones you pick). The free plan can select up to 3 apps; Pro has no limit. iOS doesn't allow per-app VPN for apps like ShieldWave.

While connected, tap the IP button at the top of the Home screen. The Connection check panel shows your exit IP and whether popular sites load through the VPN.

Every free account gets 15 GB of full-speed data each month. It resets on the 1st at 00:00 UTC. How much you have left is on the Home screen.

When the 15 GB is used up, your speed is limited to 5 Mbps until the reset. You stay connected: browsing, messaging, music and calls still work.

Tap Watch Ad +1 GB. After a short video, 1 GB of full-speed data is added to this month's allowance, even if you're already limited to 5 Mbps. Or upgrade to Pro for unlimited data.

If you turn on notifications, ShieldWave tells you when you have 5 GB, 2 GB and 500 MB of full-speed data left, and when it's used up. It never sends marketing notifications.

Work through these in order:

1. Pick another location in the Servers tab, preferably one with green latency.
2. Turn the VPN off and open a website. If that fails too, the problem is your network, not ShieldWave.
3. Close ShieldWave completely and open it again.
4. Check the VPN permission. Android: Settings → Apps → ShieldWave. iOS: Settings → VPN, where ShieldWave should be listed.
5. Reinstall the app. Your account and plan are kept.

• On the free plan, check the Home screen: once the 15 GB is used, speed is limited to 5 Mbps.
• Choose the location with the lowest latency, or tap Fastest available.
• The VPN can't be faster than your own connection. Try another Wi-Fi network or mobile data.

Many phones close background apps to save battery. Go to Settings → Battery → ShieldWave and choose Unrestricted or Don't optimize. On Xiaomi, Huawei and OPPO phones, also turn on Autostart.

• Unlimited full-speed data
• Every location, including individual cities
• Up to 6 devices on one account
• No ads
• Per-app VPN for any number of apps (Android)
• Priority email support

In the app, open Profile and tap Upgrade to Pro. Choose monthly or yearly. The price for your country is shown before you pay.

On iPhone and iPad you pay through the App Store, and on Android from Google Play you pay through Google Play. In the Android app downloaded from our website, the button opens our secure web checkout in your browser; Pro turns on when you come back to the app.

• iPhone and iPad: Settings → your name → Subscriptions → ShieldWave → Cancel Subscription.
• Google Play: Google Play → profile picture → Payments & subscriptions → Subscriptions → ShieldWave → Cancel.
• Web checkout: open the “Manage subscription” link in your receipt email, or in the app go to Profile → Manage Subscription.

Pro stays active until the end of the period you've paid for.

Open Profile → Upgrade to Pro and tap Restore at the top. For App Store and Google Play, sign in with the same Apple ID or Google account you paid with. For web checkout, Pro belongs to the ShieldWave account you were signed in to when you paid; make sure you're signed in to that account. Still missing? Email support@innofun.digital with your receipt.

Free: 1 device. Pro: up to 6 devices at the same time, iPhone, iPad and Android in any mix.

For Android phones without Google Play, or where Google Play doesn't work. It's the same app. It updates itself from our website, and Pro is bought through our web checkout instead of Google Play. You can have both versions installed.

Follow the steps on the download page. The short version: download the APK, open it, allow your browser to install apps if your phone asks, then tap Install.

Android warns about every app installed from outside Google Play. Download ShieldWave only from shieldwave.uk or dl.shieldwave.uk. To check the file, compare its SHA-256 with the one on the download page.

On the sign-in screen, tap Forgot password? and enter your email. We'll send you a link to set a new password.

In the app: Profile → Account Actions → Delete Account. This works for every sign-in method.

On the web: delete your account here. It works for accounts with an email and password.

Your account, devices and usage history are deleted from our servers within 30 days. Deleting your account doesn't cancel a subscription; cancel it first (see above).

No. We don't store browsing history, DNS queries, the sites you visit, connection times, or anything you send or receive. The only usage figure we keep is a running byte count for your monthly allowance. Details are in the Privacy Policy.

Yes, anonymous usage events through Firebase Analytics, for example “connected” or “opened the Servers tab”, to help us fix problems. They never include your traffic or the sites you visit. To have your analytics data deleted, email privacy@innofun.digital.

The free plan has optional reward videos from Google AdMob, and Apple requires apps with ads to ask before using the advertising identifier. If you choose Ask App Not to Track, you still get ads and still earn +1 GB per video; the ads just aren't personalised. You can change this in Settings → Privacy & Security → Tracking.

Yes. Traffic between your phone and our servers is encrypted with TLS 1.3. Your internet provider can see that you're connected to an encrypted service, but not the sites you visit or what you send.